Refund policy

At Claudia’s Alpaca & Vicuña, we want you to feel confident and delighted with your purchase. Our pieces are carefully selected, limited in quantity, and made with beautiful Peruvian alpaca materials and artisan-inspired details. If something is not right, we will do our best to help.

Return Window

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be:

  • Unworn, unused, and unwashed

  • In the same condition in which it was received

  • Free of perfume, smoke, makeup, stains, pet hair, or damage

  • Returned with original tags, packaging, and proof of purchase

Items Not Eligible for Return

The following items are not eligible for return:

  • Final sale items

  • Gift cards

  • Items marked as non-returnable

  • Items that have been worn, washed, altered, stained, damaged, or exposed to strong odors

  • Items returned after the approved return window

How to Start a Return

To request a return, please contact us at:

Claudia@Claudias-Alpaca-Vicuna.com

Please include:

  • Order number
  • Name used on the order
  • Item you would like to return
  • Reason for the return
  • Photos, if the item arrived damaged or incorrect

Once your return request is reviewed, we will provide return instructions. Please do not send items back without first receiving return approval.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service. Claudia’s Alpaca & Vicuña is not responsible for return packages that are lost, delayed, or damaged in transit.

Refunds

Once your return is received and inspected, we will notify you whether the return has been approved.

If approved, your refund will be issued to the original payment method. Please allow several business days for your bank or credit card company to process and post the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Because our inventory is limited, exchanges are subject to availability.

If you need a different size, color, or style, please contact us as soon as possible. If the requested item is unavailable, we may offer a refund or store credit once the original item is returned and approved.

Damaged or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 3 days of delivery so we can review the issue and make it right.

Please include photos of the item, packaging, and shipping label when contacting us.

Limited Inventory Notice

Many of our items are part of a limited collection. Once a color, size, or style sells out, it may not be restocked. For this reason, approved exchanges depend on current availability.

Contact Us

For return questions, please contact:

Claudia’s Alpaca & Vicuña
Email: Claudia@Claudias-Alpaca-Vicuna.com
Website: claudias-alpaca-vicuna.com