Terms of service

My item is damaged, what can I do?

You can get in touch with our  team with your order number and a picture of the damage so they can better assist you in finding the best solution possible. 

Contact us:

Claudia@Claudias-Alpaca-Vicuna.com

 

! Please note that our business hours are from Monday to Friday from 8 am EST to 5 pm EST. If you contact us outside of these hours, we will reach out back to you in one business day.